Tell me about shipping to all Indonesia region.
We use standard shipping: 1-3 business days (Jabodetabek area) or 3-7 working days (other area in Indonesia) via SiCepat. To check the shipping fee, you can click here.
PS: Standard shipping is free for Jakarta region with minimum purchase IDR 350,000 and all other city throughout Indonesia with minimum purchase IDR 700,000. Please allow 1 to 2 business days for us to receive and process your order.Â
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Jelaskan tentang layanan pengiriman yang digunakan ke seluruh daerah Indonesia.
Kami menggunakan pengiriman standar: 1-3 hari kerja (untuk wilayah Jabodetabek) atau 3-7 hari kerja (untuk wilayah lain di Indonesia) dengan menggunakan SiCepat. Untuk mengecek biaya pengiriman, kamu bisa klik di sini.
Catatan: Kamu bisa mendapatkan Gratis Ongkir untuk pengiriman Standar di wilayah Jakarta dengan minimum pembelian sebesar Rp350.000 dan wilayah lainnya di Indonesia dengan minimum pembelian sebesar Rp700.000. Mohon berikan kami waktu 1-2 hari kerja untuk menerima dan memproses pesanan kamu.Â
Tell me about shipping to overseas
To fulfill your request, we currently provide 5 shipping options:
- DHL
-Â JanioÂ
- TIM Express
- TGI Express
- Rayspeed Asia
The estimated delivery time is calculated on checkout. You will receive a shipping confirmation by email once it has been shipped. The delivery time of some countries which need more detailed documents for shipping may take longer than the estimated time.
When will my order ship?
Here’s how it works. You order, we process, then we ship.
While ordering on secondatebeauty.com only takes a few seconds, processing your purchase takes 1 to 2 business days for us (and orders placed after 16.00 WIB will be processed on the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. Our love is on the way!
If you placed an order on Friday afternoon, Saturday, Sunday or Public Holiday, it will be processed on the next working day after you finish the payment.Â
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Kapan pesananku dikirim?
Begini cara kerjanya. Kamu memesan, kami memprosesnya, lalu paket dikirim.
Meski waktu yang kamu habiskan saat pemesanan di website secondatebeauty.com hanya sekejap, kami butuh waktu 1 sampai 2 hari kerja untuk memproses pesananmu (pesanan di atas jam 16.00 WIB akan diproses hari kerja berikutnya). Setelah itu, paketmu akan diproses sepenuhnya oleh perusahaan jasa pengiriman. Kamu akan mendapat email notifikasi berisikan nomor resi setelah paketmu dikirim. Cinta kami untukmu sudah dalam perjalanan.
Kalau pesananmu terkonfirmasi pada hari Jumat sore, Sabtu, Minggu ataupun Hari Libur, kami akan memprosesnya pada hari kerja berikutnya.
How can I find the status of my order?
We get it, you want to know where your products ASAP. In a few cases, the carrier takes 1-2 business days register your shipment status. Once your order has been shipped, you will receive an email containing your tracking number. To track your order, you can click here.
If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email help@secondatebeauty.com. We will try to track it down for you.
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Bagaimana cara melihat status pesananku?
Kami mengerti, kamu ingin tahu dimana pesananmu secepat mungkin. Dalam beberapa kasus, pihak ekspedisi membutuhkan waktu 1-2 hari kerja untuk mendaftarkan status pengirimanmu. Saat pesananmu sudah dikirim, kamu akan menerima email berisikan nomor resi paketmu. Untuk melacak pesananmu, kamu bisa klik di sini.
Kalau status pengirimanmu nggak berubah, kamu bisa hubungi kami sesegera mungkin melalui email ke help@secondatebeauty.com. Kami akan mencoba melacak pesananmu.
Help! My package is missing!
Sorry, but once your package is with the delivery company, it has become their responsibility. We are not responsible for losses not caused by our faults or indirect losses caused by the shipping company. We will be responsible for your losses only if we violate our terms and conditions.
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Tolong! Paket saya hilang!
Maaf, tapi saat paketmu sudah diambil pihak pengiriman, keamanan paketmu sudah menjadi tanggung jawab mereka. Kami nggak bertanggung jawab akan kehilangan yang bukan disebabkan kesalahan kami. Kami akan bertanggung jawab atas kehilangan paketmu hanya bila kami melanggar syarat dan ketentuan yang dilakukan.
Oops! I input the wrong address. What should I do?
Sorry, we cannot help you to change the address if you have already ordered :(
Please contact the courier yourself and see what they can do.
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Oops! Info alamat yang kumasukkan salah. Apa yang harus kulakukan?
Maaf, kami tidak bisa membantumu mengubah alamat setelah pemesanan :(
Silakan langsung hubungi kurirnya sendiri dan lihat apa yang bisa mereka lakukan.
